Opinions

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Opinions of Aragon Medical Center

 

We welcome and value feedback on our patients’ experience with our services.  Below, we provide a selection of real opinions and comments from Aragon Medical Center of:

  • Women
  • Man
  • Health professionals

You can send your comment to our citas@centromedicoaragon.com

Women – 4,004 women rated overall satisfaction with their care at 9.65 out of 10

Men – 672 men rated their overall satisfaction with their health care at 9.76 out of 10

Your opinion counts

All CMA treatises are asked to complete a patient satisfaction survey form to rate aspects of our service and suggest how we could improve our services. These are the results of our surveys from April 2019 to March 2020:

The 99th % d women reported that they would “most likely” recommend it to their friends and family if they needed similar treatment.

More than 99 % d customers surveyed agreed that:

  • During the initial call – the adviser sounded sympathetic and answered all her questions
  • She had confidence in the staff who took care of her.
  • She felt involved in decisions about her treatment and were treated with respect at all times
  • They were given enough privacy when they needed it
  • They were cared for in a clean and safe environment and were given enough
  • Information about your after-treatment care
  • The clinic staff listened and their treatment was explained in a way that they could understand

The 99th % d men reported “very likely” to recommend us to friends and family if they needed similar treatment.

On 99 % d e customers surveyed malely reported that they were satisfied with:

 

  • Staff who served them
  • Advice received
  • Cleaning the Clinic

 

Comments and complaints

You can file a complaint at the clinic you attended. Or contact our Patient Care Manager on the phone (+34) 934 529 930 by email to citas@centromedicoaragon.com if you prefer.

CMA will make every effort to resolve any concerns or complaints you may have.

Copies of CMA complaint management are available at all of our clinics.

Opinions on abortion

“The staff was very friendly and helpful. The staff was so empathetic and attentive. Thank you all so much” – May 2020

Opinions on abortion

“I just wanted to thank everyone at the clinic for making me feel as comfortable as possible. I was super nervous, but everyone was so kind and really helped me get through what could have been a traumatic experience. Thank you very much!” January 2020

Opinions on abortion

“Abortion is never going to be a tasteful procedure, but I can’t thank all the clinic staff enough for making me feel so comfortable and welcome while I was there. I can’t put into words how much it helps to have a staff that supports and is friendly, the staff at CMA Barcelona was absolutely amazing in making me feel comfortable the whole time I was there. Especially with the pressures that everyone has been living with the Covid-19 pandemic, I really can’t recommend CMA Barcelona enough” – March 2020

Opinions on abortion

“I would like to comment a little on my recent visit to CMA Palma de Mallorca. I visited CMA Palma in January and performed a procedure. When I came back for my checks, I was seen by the supervising nurse, Karina. Unfortunately I had some complications. Karina kept calm all the time and treated me with empathy and understanding. Karina told me about everything and made sure everything was going to be okay and that she could go home and give me a lot of information on how to rest at home. You have an AMAZING nurse in Karina and I’d appreciate it if this would be passed on to Karina’s supervisor” – March 2020

Opinions on abortion

“After feeling very nervous before I went to my procedure. The team was absolutely great! They made a not very pleasant situation an extremely comfortable situation. Lots of support and good treatment. Amazing service!” – May 2020

Opinions on abortion

“Lovely staff – I was very sensitive before and throughout the day, but I have never met anyone as friendly as the staff was here. Before coming I thought nothing could make this day less painful, but the staff made me feel safe and comfortable and cared for at all times. Thank you very much to everyone who works there, I will always be very grateful for your kindness. ” – June 2020

Opinions on abortion

“The most amazing people I’ve ever met. From the moment I walked into this clinic at 08:00. until the moment I left at 3pm, I can’t thank these amazing doctors and nurses who work hard enough to be supportive people. The surgeon whose name I do not remember was extremely affectionate and very charming, was very friendly and really helped me throughout the time I was in the operating room. If anyone has doubts about where to go to do this procedure I recommend that you come to CMA because you will never forget the support and love you receive from the staff. ” – June 2020

Opinions on abortion

“I just wanted to send a huge thank you to the entire clinic team. They were all so nice, quiet and friendly. I was so nervous that day (especially considering I was alone) and the whole team treated me so well. They told me about everything that was going on/ it was going to happen. They all seem so well trained in their roles and in customer service in general, but they also seem genuinely friendly.” – June 2020

Opinions on abortion

“Thank you — For several reasons this was a particularly difficult day, but it became much easier thanks to the care and professionalism of the staff. They went above and beyond to take care of me, to reassure me and make me feel at ease. Thank you not coming.” – July 2020

Opinions on abortion

“Amazing people – I had surgery at the CMA clinic earlier this year, I can’t thank the staff enough that everyone is so warm and friendly, you’re not judged for being there. Everyone is so kind and charming, from the nurses to the surgeon, they take care of you as if you cared. From the moment I walked in until I got to the recovery room, I was treated very kindly. I even got a hug from one of the nurses. Thank you all very much.” – July 2020

Opinions on vasectomy

“My experience here was very good. I have nothing to offer in terms of improvement” – September 2019

Opinions on vasectomy

“Very satisfied, very nice surgeon, great nurses – funny and affectionate. They even offered me a cup of tea with a cookie” – Oct 2020

Opinions on vasectomy

“Everything was great. Better than expected. Very friendly staff. Thank you” – Oct 2020

Opinions on vasectomy

“Great service, thank you.” – Oct 2019

Opinions on vasectomy

“I’m very happy with the staff and the doctors, thank you” – Oct 2018

Opinions on vasectomy

“First class staff and service, friendly and efficient” – Nov 2019

Opinions on vasectomy

“It’s pretty good service” – Nov 2019

Opinions on vasectomy

“I am very satisfied with the care received and the treatment” – Dec 2020

Opinions on vasectomy

“Good service in general, thank you!” – Dec 2020

Opinions from health professionals about CMA

“You went beyond and gave him a service he certainly didn’t expect. At the worst time of this patient’s life, you gave her the best medical care.” Medic derivative.

Opinions from health professionals about CMA

“The efforts reached by CMA staff to highlight all the options available to my patient resulted in her making a positive decision for her, rather than feeling that she had no control or choice.” Medic derivative.

Opinions from health professionals about CMA

“Having thoroughly considered all applications, the bidding panel was unanimously in the opinion of awarding the contract to CMA for reasons of cost, quality, patient choice, location, alignment with the association’s policy and practice strategy.” Director of the derivative center.

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