Opinions
Opinions of Aragon Medical Center
We welcome and value feedback on our patients’ experience with our services. Below, we provide a selection of real opinions and comments from Aragon Medical Center of:
- Women
- Man
- Health professionals
You can send your comment to our citas@centromedicoaragon.com
Women – 4,004 women rated overall satisfaction with their care at 9.65 out of 10
Men – 672 men rated their overall satisfaction with their health care at 9.76 out of 10
Your opinion counts
All CMA treatises are asked to complete a patient satisfaction survey form to rate aspects of our service and suggest how we could improve our services. These are the results of our surveys from April 2019 to March 2020:
The 99th % d women reported that they would “most likely” recommend it to their friends and family if they needed similar treatment.
More than 99 % d customers surveyed agreed that:
- During the initial call – the adviser sounded sympathetic and answered all her questions
- She had confidence in the staff who took care of her.
- She felt involved in decisions about her treatment and were treated with respect at all times
- They were given enough privacy when they needed it
- They were cared for in a clean and safe environment and were given enough
- Information about your after-treatment care
- The clinic staff listened and their treatment was explained in a way that they could understand
The 99th % d men reported “very likely” to recommend us to friends and family if they needed similar treatment.
On 99 % d e customers surveyed malely reported that they were satisfied with:
- Staff who served them
- Advice received
- Cleaning the Clinic
Comments and complaints
You can file a complaint at the clinic you attended. Or contact our Patient Care Manager on the phone (+34) 934 529 930 by email to citas@centromedicoaragon.com if you prefer.
CMA will make every effort to resolve any concerns or complaints you may have.
Copies of CMA complaint management are available at all of our clinics.