Management

Our governance and assurance structures are designed to ensure that we consistently provide a safe, effective, attentive and personalized service for everyone who comes to visit.

They help us, our patients and our collaborators, the confidence that we adhere to the highest standards of quality and best practices, relevant regulations and the law.

• Classicsecurity
• Safeguarding vulnerablechildren and adults
• Qualityandimprovement guarantee
• Training

Clinical Safety

Safety is always our top priority.

We regularly inspect and audit our services, conduct training and drills, and update our policies and protocols according to the latest scientific evidence. We also learn from incidents in real time through our robust reporting and review systems, which include a weekly group of patient complaint monitoring, incidents and feedback.

Clinical safety is also monitored by our Clinical Effectiveness Group, which receives regular reports from various sub-working groups on stress prevention and management and infection prevention and control.

Through these various measures, we assure ourselves, our patients and our collaborators that our practice is of the highest quality, and that we put the safety and well-being of our patients above all else.

Quality assurance and improvement

We are proud to be an ongoing learning organization, continually seeking to improve our services and ensure their quality and compliance with relevant regulations and laws.

Quality is monitored through regular inspections and audits, patient feedback, quality and performance panels, and clinical quality dashboards. The information about our quality and the improvement actions that are constantly taking place flows directly “from the external consultation to the Board”, so that we have confidence in our service at all levels.

The guarantee is first sought at the clinical level through local Integrated Governance Meetings, then at the regional level through Regional Integrated Governance Meetings, corporately through the Quality Subcommittee and the Executive Management Team, and finally at the board level through the Integrated Governance Committee. The Board has the ultimate responsibility of the organization. Quality improvement is also overseen by the various expert groups reporting in our Quality Subcommittee, including the Clinical Efficacy Group, the Drug Management Group and the Medical Management Group.

These groups ensure that our service is safe and effective, that we protect patients and their information, and that we adhere to best practices, regulatory frameworks and the law. Our expert groups, leadership and staff in general consist of highly qualified, experienced and committed professionals.